Delivery
In-stock orders are packaged within 1–3 working days. Standard delivery takes 1–5 working days, depending on your area and the courier used. All orders are delivered by courier and require a signature upon receipt. Please check that the goods are undamaged and complete before signing. Signing for the goods confirms that everything in the delivery is as expected and undamaged.
If the delivery is going to a work address, please ensure the person signing is aware of these checks. Claims for damage or shortfalls after signing can be difficult to process with the courier. Any claims must be reported to us within 48 hours.
Returns
You have a 14-day return window from the date of delivery.
The right to return goods will not apply in the following cases:
- The product has been used
- The product has been fitted
- The product is not returned to us in the same condition as received
- The product has been manufactured to individual requirements and/or on a special order basis (all alloy wheel and tyre packages are deemed special order items)
- The product has been sold or passed on to a third party
Goods damaged in transit on return due to poor packaging or lack of care will not be refunded and will be returned to sender. Please ensure all returns are packaged to the same standard as when initially received, and include all original manufacturer/branded packaging.
Wheels cannot have been fitted or used with tyres.
Special Order Items
Many of our products are specially ordered from abroad. These often involve custom drilling or specifications made to your order.
Once production or shipping from the supplier begins, these items are non-returnable and non-cancellable without charge. Cancellations will incur a fee of up to 50%. We cannot return these items to the overseas supplier.
Refunds
Refunds for eligible returns are processed within 5–7 working days after we receive and inspect the items. Refunds are issued to the original payment method, minus any applicable fees or shipping costs.
Warranties
All parts are covered by the manufacturer’s warranty or guarantee.
To make a warranty claim, please provide valid proof of purchase. In the event of an alleged defect with goods that have been fitted and used but are still under warranty, the goods must be returned to us for inspection and assessment.
Where necessary, we will return the goods to the manufacturer for inspection and report. We cannot accept responsibility for misuse or incorrect application of the product, nor can we cover carriage costs for returning goods under warranty or any associated fitting costs.
Please contact us prior to making any return so we can assess whether the fault is covered by warranty and confirm it is still within the warranty period.
Please Note: Alloy wheels with polished or chrome finishes are not covered by warranty due to the effects of UK road conditions and winter salts.
The provisions of these clauses do not affect your statutory rights.